Kaarigo enables sellers to ship products seamlessly across India through DTDC’s integrated logistics network. By default, all logistics, pickup, transportation, and delivery services on Kaarigo are facilitated through DTDC, ensuring standardized service levels, reliable delivery, and end-to-end shipment visibility.

Through this arrangement, sellers can focus on growing their business, while Kaarigo and DTDC handle the complexities of pickup, transportation, and delivery to customers.

Shipping Coverage

●       Kaarigo currently supports pan-India shipping

●       Pickups and deliveries are executed solely via DTDC

●       International shipping may be enabled in the future and will be governed by a separate policy

 

How to Ship Your Orders in 3 Simple Steps

Step 1: Process Orders via the Kaarigo Seller Panel

●       Log in to the Kaarigo Seller Panel

●       Accept the order within the stipulated timeline of 48 hrs (2 Days).

●       Download and print the Shipping Label and Manifest generated by the system

Step 2: Pack Your Product for Dispatch

●       Pack the product securely as per the standard packaging guidelines shared by Kaarigo team.

●       Ensure:

○       Product is properly cushioned

○       All accessories, manuals, and freebies (if applicable) are included

○       Shipping label is clearly pasted on the outer package

Step 3: Handover to DTDC Pickup Partner

●       DTDC will pick up the shipment from your registered pickup address

●       The shipment will be delivered directly to the customer

Once handed over, sellers can track shipment status in real time through the Kaarigo Seller Panel.

Shipping Timeline (SLA)

●       Sellers must ship orders within 2 business days from the date of order confirmation

●       This timeline is referred to as the Service Level Agreement (SLA)

●       Sellers can view:

○       Remaining dispatch days

○       Pickup status

○       Delivery progress
directly on the Seller Panel

Failure to adhere to SLA may impact seller performance metrics.

Delivery Experience

●       Proper packaging and timely dispatch improve customer satisfaction

●       Faster and reliable deliveries lead to:

○       Higher repeat purchases

○       Better seller ratings

○       Improved platform visibility

Kaarigo strongly encourages sellers to maintain consistent shipping performance.

 

Returns & RTO (Return to Origin)

Customer Returns

●       Customers may initiate returns as per Kaarigo’s Return & Refund Policy

●       Returned shipments are routed back to the seller via DTDC

RTO (Return to Origin)

●       Shipments that are undelivered due to reasons such as:

○       Customer unavailability

○       Incorrect address

○       Refusal at delivery
 will be marked as RTO and returned to the seller

●       Three delivery attempts will be made before marking for RTO.

Return & RTO Shipping Charges

●       Customer-Initiated Returns

○       Sellers may be charged a return shipping fee, calculated based on shipment weight and location

●       RTO Shipments

○       Additional forward shipping fee is charged for RTOs

●       All return and RTO-related charges, if applicable, are transparently visible in the Seller Panel

Tools & Tracking

Kaarigo provides sellers with comprehensive tools to:

●       Track pickups, deliveries, returns, and RTOs

●       View shipment-level and order-level details

●       Monitor logistics charges and settlement history

Order Cancellation Policy (Shipping Perspective)

Order Cancellation Penalty

Sellers may be charged upto 100% of Kaarigo Commission (if order not accepted or if order accepted, but not dispatched on due date) of the value of items in an order as a cancellation charge for seller-fulfilled orders that are cancelled under either of the following scenarios:

1. The order is cancelled by the seller for any reason other than buyer request. (Only cancellations requested by buyers through the Kaarigo.com website are considered buyer-requested cancellations and will be exempt from the cancellation charge.)
2. The order is cancelled automatically by kaarigo because the seller has not shipped and confirmed shipping of the order within 24 hours of the estimated ship date.

 

Important Notes

●       All shipments must be routed only through DTDC

●       Sellers are prohibited from using any third-party courier for Kaarigo orders

●       Any deviation may result in order cancellation or seller account action

Policy Updates

Kaarigo reserves the right to modify this Shipping & Logistics Policy from time to time. Sellers are advised to review the policy periodically for updates.