1. Purpose

Kaarigo is committed to providing timely, transparent, and fair support to all platform users, including buyers, sellers, and dropshippers. This policy outlines the process through which customer queries are received, handled, escalated, and resolved.

 

2. Support Channels

Kaarigo provides dedicated support channels to ensure efficient query handling:

• Email
  • Buyer - buyer@kaarigo.com
  • Seller -  seller@kaarigo.com 
• Phone number - 9187196851

All customer queries received through the above channels are logged and tracked via a centralized ticketing system.

 

3. Scope of Support

Kaarigo Customer Support assists with queries related to:

●   Orders, payments, refunds, cancellations, returns, and replacements

●   Shipping, delivery, delays, and order tracking

●   Account access, onboarding, KYC, and product listing issues

●   Platform or technical-related issues

●   Suspected fraud, counterfeit products, and lost or damaged shipments